The Job

• Managed data center, desktop support, operations and service desk functions, and IT team members.
• Support system Implementation, project management, audit and disaster recovery activities.
• Improve service quality and ensure capacity is proactively managed.
• Ensure Service Level Agreements for the enabling technologies are adequate, updated and relevant.
• Coordinate between external IT vendors and users to ensure successful execution of services and projects.
• Report periodically to the manager on operation, project, and budget management status.

The Person

• Bachelor Degree or above in Information Technology/Computer Science or equivalent.
• 15 years’ experience in IT industry. At least 10 years of experience managing IT desktop support, operations and/or hotline operations.
• Solid people management skills and experience with local staff and secondment.
• Essential vendor management skills to negotiate with IT vendors for outsourcing desktop and hotline operations.
• Strong project management skills to oversee projects, ensuring timely, budgeted, and high-quality completion. PMP certification preferred.
• In-depth knowledge of ITIL, certified and followed ITIL concept to operate DC and support team services.
• Capable of meeting deadlines and working under pressure.
• Proactive, highly self-motivated problem solver with strong analytics and attention to detail.
• Good team player with excellent communication.